Frequently Asked Questions

You can book through our website (with real-time availability), by phone at (289) 203-9993, or via email at contact@fableevents.ca.

A non-refundable reservation deposit of 25% of the total rental fee is required at booking to hold your date and items. This reservation deposit is non-refundable, except in the limited cases described in our Cancellation Policy.

The remaining 75% balance plus a refundable security deposit (25% of the total rental fee) is due 5 days before the rental period starts.

For high-value rentals over $2,000, the remaining balance and security deposit are due 2 weeks before delivery.

The security deposit is a refundable damage deposit equal to 25% of the total rental fee. It is refunded within 7 business days after all items are returned and inspected, minus any authorized charges for damage (unless covered by the Rental Protection Plan), loss, extra cleaning, late returns, or other fees.

Yes. By putting a card on file, you authorize Fable Events to charge that card for the remaining balance, security deposit, and any extra amounts owed — including damage beyond normal wear, loss or theft, extra cleaning, late fees, extra labour, and extra delivery charges.

If the security deposit is not enough to cover those costs, the same card may be charged for the difference. We may also place a temporary hold to confirm funds are available.

Credit cards, debit cards, cheques, and electronic bank transfers. Full payment instructions are provided at booking.

Yes. The Rental Protection Plan is optional and non-refundable: 10% of the total rental fee, available at booking. It covers accidental damage during normal use, excluding negligence, misuse, theft, loss, or intentional damage.

Changes can be requested up to 2 weeks before delivery.

• Increases: subject to availability and must be paid immediately.
• Decreases: allowed up to a maximum of 20% of the original total (before taxes and fees).

It starts and ends at the dates and times in your booking confirmation. Standard delivery: your 3-hour delivery window is confirmed 3–5 days before your event, once our routes are finalised. Need a specific time? Exact Time Delivery (additional fee) gives you a guaranteed 1-hour delivery window at your requested date and time, handled by a dedicated delivery team.

We offer a flat rate for rental periods of up to 4 days at no extra cost, based on the dates in your confirmation.

Standard delivery comes with a 3-hour delivery window, confirmed 3–5 days before your event once our routes are finalised. If you need a specific time, add Exact Time Delivery (additional fee) for a guaranteed 1-hour delivery window at your requested date and time.

Customer Pickup / Drop-off: Items are available during a pre-scheduled hourly slot at our Caledonia location. Arrive in your assigned window, or contact us in advance to reschedule. Late arrival or no communication may mean extra fees or loss of that timeslot.

Standard Delivery: Delivery and pickup are scheduled within a 3-hour window of your selected time. The exact slot is confirmed by email or phone 3–5 days before your event, based on our routes. It may be adjusted for routing. You will get a text on delivery day.

Exact Time Delivery (optional): A 1-hour delivery and return window is available for an extra fee. We always aim to get your items to you well before your event. Times may still change due to weather, traffic, routing, or other unforeseen circumstances.

No. Customer presence is not required. You must still provide clear site access so our team can complete the drop-off or pickup. If we cannot reach you and access is not provided, delivery cannot be completed and extra delivery fees may apply.

Yes. Items may be delivered or made available for pickup up to 5 days before or after the rental period, depending on weather, availability, and prior agreement with us.

• Customer Pickup / Drop-off: You handle transport during a scheduled hourly slot at our warehouse in Caledonia.
• Standard Delivery & Pickup: We deliver and pick up. Times fall within a 3-hour window confirmed 3–5 days before your event.
• Exact Time Delivery: 1-hour window, available for an additional fee.

Standard delivery is curbside, driveway, garage, or parking lot only. For backyard or indoor access, a clear, unobstructed, walkable path at least 4 feet wide is required. If access is restricted or unsafe, we will deliver to the nearest safe, accessible point.

Yes. Extra labour fees apply for distances over 50 feet from vehicle access (especially for tents), multi-floor deliveries, stairs, or other access challenges. We will let you know in advance when we can.

Drive-up access directly to the tent installation area is required. If the setup spot is more than 50 feet from vehicle access, additional labour fees may apply.

Yes. You must clearly mark the exact tent location with spray paint or another highly visible marker before the tent team arrives. Tent location, orientation, configuration, and dance floor placement must be finalized before setup begins. Changes after the team arrives are extra labour and may be declined if they cannot be done safely or on time.

Professional setup and teardown by Fable Events is mandatory. Customer pickup is not allowed for these tents.

Yes, if you choose customer pickup without setup service. You are then fully responsible for proper setup, takedown, and safe use. Popup tents are for shade and light rain only — not heavy wind or storms.

Standard weights are provided. You are responsible for requesting extra weights if winds over 35 km/h are expected. Secure tents properly with at least two people, tighten straps to prevent water pooling, and remove walls in windy conditions.

Tents are temporary structures. Never take shelter in a tent during high winds, heavy rain, thunderstorms, or lightning — evacuate immediately. We may delay or cancel setup or teardown if conditions are unsafe. Tents cannot be left unattended in public spaces unless it is same-day service. You must monitor the weather. Fable Events is not liable for delays caused by weather or other events outside our control.

You are fully responsible for arranging public and private utility locates and you assume liability for any damage to unmarked lines. Stakes can penetrate well into the ground. Arrange locates well before installation day.

Customers are responsible for all required permits (municipal event permits, park use, road closures, or other approvals). Fable Events does not arrange or verify permits. Check with your municipality or venue well in advance.

Use items only for their intended purpose and with reasonable care. Monitor weather, follow the safety guidelines we provide, and do not cook under tents, overload items, or exceed capacity or weight limits. Return items in the same condition as received, allowing for normal wear and tear.

• Chairs & Tables: Return free of excessive mud or dirt. If delivered without setup, restack them exactly as they arrived and protect them from rain.
• Tableware (dishes & utensils): Scrape off food. No rinsing or washing is required. Return in the provided containers without removing liners.
• Linens: Return dry in the provided bags. Do not wash them. Do not let candles drip wax. Minor signs of prior use are normal.
• Glassware: Return with no liquids left inside, standing upright so containers stay clean and dry.
• Dance Floor: Return clean, swept, disassembled, and restacked. Professional installation is recommended.
• Other items (pipe & drape, marquee letters, bars, candy cart, food warmers, wedding arch, yard games): follow the return instructions included with your delivery or booking confirmation.

Items delivered stacked or organized in a specific way must be returned the same way (unless you purchased setup and teardown). Failure to restack properly may result in extra fees.

Email us before your event starts, with as much notice as possible. Issues raised during or after the event may not be fixable, and no refund will be issued in those cases.

Yes. All items that are not rented from Fable Events — personal belongings, décor, furniture, other vendors’ equipment — must be fully removed from the tent, dance floor, and surrounding area before scheduled teardown. If our team has to move, clear, or clean up non-rental items, an unscheduled cleanup fee of $150 per hour (or part hour) applies.

Cancellations must be made in writing by email. All deposits are non-refundable except as follows:

• A full refund is available only if you cancel within 48 hours of booking and delivery is at least 2 weeks away.
• For weather or safety cancellations, deposits are not refunded but may be credited toward a future date.

Unscheduled setup or teardown, or any change to tent location, configuration, dance floor placement, or layout after the team arrives, is extra labour. The fee is 20% of the total rental cost (excluding delivery), or a higher quoted amount based on the work required. We may decline the change if it cannot be completed safely or within the scheduled time.

Fable Events is not liable for injuries, accidents, property damage, or losses arising from the use of rented items. By booking, you agree to indemnify and hold Fable Events harmless from related claims.

You must monitor weather conditions and follow all safety guidelines. Fable Events is not liable for delays or disruptions caused by weather, traffic, routing, or other events outside our control. We may delay or cancel tent setup or teardown when conditions are unsafe.

Yes. By booking, you consent to SMS updates about delivery, pickup, and your rental. Reply STOP at any time to opt out.

Phone: (289) 203-9993
Email: contact@fableevents.ca
Address: 25 Ellis Avenue, Caledonia, Ontario, N3W 0G7
Website: www.fableevents.ca