Frequently Asked Questions

You can book through our website (with real-time availability), by phone at (289) 203-9993, or via email at contact@fableevents.ca.

No — dates and times are not fixed or guaranteed when you book.

Customer Pickup / Drop-off: May be rescheduled based on available timeslots at our warehouse.

Delivery: A 4-hour delivery window will be confirmed within one week of your event date, based on our delivery routes and crew availability.
Return / Pickup: Similarly, the return/pickup timeslot will also be confirmed within one week of your event date.

However, we will always do our best to ensure your items are available for pickup or delivered well in advance of your event date so you have everything you need ahead of time.

It starts and ends at the dates/times specified in your booking confirmation. However, exact delivery and return times are confirmed closer to your event.

• Customer Pickup/Drop-off: You handle transport during a scheduled timeslot at our warehouse (may be rescheduled based on availability).
• Delivery & Pickup by Fable Events: We handle transport. A 4-hour delivery window and a separate return/pickup window will both be confirmed within one week of your event.

Standard delivery is curbside, driveway, garage, or parking lot only. A clear, unobstructed path at least 4 feet wide is required for backyard or indoor access. Restricted access may limit delivery to the nearest safe point.

Yes — additional labour fees apply for distances over 50 feet from vehicle access (tents), multi-floor deliveries, stairs, or other challenges. We’ll inform you in advance.

Professional setup and teardown by Fable Events is mandatory. Customer pickup is not allowed for these tents.

Yes, if you choose customer pickup without setup service. You are then fully responsible for proper setup, takedown, and safe use. Popup tents are for shade/light rain only — not heavy wind or storms.

Tents are temporary structures. Never take shelter in a tent during high winds, heavy rain, thunderstorms, or lightning — evacuate immediately. We may delay or cancel setup/teardown if unsafe conditions are forecasted. Safety is our top priority.

You are responsible for arranging public (Ontario One Call) and private utility locates at least 7 days before delivery and providing written confirmation 5 days prior. Stakes can penetrate up to 4 feet.

Customers are responsible for obtaining any required permits (e.g., municipal event permits, road closure permits, park use permits, or special event approvals) where applicable. Fable Events does not arrange or apply for permits on your behalf. Please check with your local municipality or venue well in advance.

Use items only for their intended purpose with reasonable care. Monitor weather, follow provided safety guidelines, and avoid prohibited activities (e.g., cooking under tents, overloading).

• Chairs/Tables: Simply return after use. Cleaning fees may apply if furniture is excessively dirty.
• Tableware: Quick rinse off food debris. Fable Events handles thorough washing.
• Linens: Shake off food debris. Do not wash. Return dry in provided bag without rips, candle wax, or non-food staining.
• Chafing Dishes/Food Warmers: Wash thoroughly and return completely dry.

Restack and organize items exactly as delivered (unless you purchased setup/teardown service). Incorrect organization may incur extra fees.

Phone: (289) 203-9993
Email: contact@fableevents.ca
Address: 25 Ellis Avenue, Caledonia, Ontario, N3W 0G7